Our Warranty Promise
Quality assurance and peace of mind with every purchase
Warranty Coverage Overview
We stand behind every product we manufacture with comprehensive warranty protection
5-Year Fabric Warranty
Coverage against fading, tearing, and manufacturing defects in all fabric products
3-Year Mechanism Warranty
Full coverage on all operating mechanisms, chains, and hardware components
2-Year Motor Warranty
Protection for motorized blind systems including motor and electronic controls
What Our Warranty Covers
Our comprehensive warranty is designed to protect your investment and ensure long-term satisfaction with your window coverings. Here is a detailed breakdown of what is included:
Fabric and Material Coverage
- Manufacturing defects in stitching, hemming, or seam construction
- Premature fading when products are used under normal indoor conditions
- Fabric delamination or separation from backing materials
- Color inconsistencies that were present at the time of delivery
Hardware and Mechanisms
- Defects in brackets, tracks, and mounting hardware
- Chain or cord operation malfunctions under normal use
- Roller tube failures or bending issues
- Headrail components and valance attachments
Motorized Systems
- Motor operation failures unrelated to power supply issues
- Remote control functionality and receiver components
- Integration modules for smart home systems
Exclusions
To maintain fair warranty practices, the following are not covered:
- Damage resulting from improper installation not performed by authorized personnel
- Normal wear and tear consistent with product age and usage
- Damage caused by accidents, misuse, or environmental factors
- Products that have been modified or altered after purchase
- Fading or damage caused by exposure to direct intense sunlight beyond normal use
Frequently Asked Questions
Find answers to common warranty questions
To file a warranty claim, please contact our customer service team with your order number and a description of the issue. We may request photos to assess the situation. Once approved, we will arrange for repair or replacement.
Yes, our warranty is transferable. If you sell your home, the remaining warranty coverage transfers to the new owner. Simply contact us with the property details to update our records.
You will need your original order confirmation or invoice, photos clearly showing the issue, and a brief description of when the problem started. This helps us process your claim efficiently.
Most warranty claims are reviewed within 3-5 business days. If approved, replacement parts or products are typically shipped within 2 weeks, depending on availability and customization requirements.
Have Warranty Questions?
Our customer service team is here to help with any warranty inquiries.
Contact Support