Return Policy | Scryxellchron

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Our Return Philosophy

At Scryxellchron, we take great pride in the quality of our custom blinds and curtains. We understand that purchasing window coverings is an important decision for your home, and we want you to be completely satisfied with your purchase. This Return Policy outlines our procedures for returns, exchanges, and refunds.

Because our products are custom-made to your specifications, our return procedures differ from standard retail policies. Please read this policy carefully before placing your order.

Custom-Made Products

All blinds and curtains manufactured by Scryxellchron are custom-made according to the measurements and specifications you provide. Due to the personalized nature of these products, we generally cannot accept returns for:

Products made to your exact specifications that are free from manufacturing defects
Products where the measurements provided by the customer do not fit the intended windows
Color or fabric choices that differ from your expectations due to monitor display variations
Products that have been installed, altered, or damaged after delivery

We strongly recommend ordering fabric samples before placing a full order and double-checking all measurements. Our team is available to assist with measuring guidance to ensure a proper fit.

Defective or Damaged Products

If you receive a product that is defective or was damaged during shipping, we will gladly replace it or issue a full refund. To qualify for a replacement or refund:

Contact us within 14 days of receiving your order
Provide clear photographs showing the defect or damage
Include your order number and description of the issue
Keep all original packaging until the claim is resolved

Manufacturing Defects

We consider the following to be manufacturing defects:

Incorrect dimensions that do not match the specifications on your order
Fabric tears, holes, or stains present at delivery
Stitching or hemming that is coming undone
Hardware components that are broken or non-functional
Color or pattern that significantly differs from the ordered sample
Motorized components that do not operate correctly

Shipping Damage

If your package arrives with visible damage, please:

Note the damage on the delivery receipt before signing
Take photographs of the damaged packaging before opening
Document the condition of the contents immediately upon opening
Contact us within 48 hours of delivery with all documentation

Stock Items and Samples

For non-custom, ready-made stock items (if available) and fabric samples, we offer a more flexible return policy:

Items may be returned within 30 days of purchase
Products must be in original, unused condition with all tags attached
Original packaging must be intact and included
Customer is responsible for return shipping costs unless the item was defective

Return Process

To initiate a return or report a defective product, please follow these steps:

Step 1: Contact our customer service team via phone or email with your order number
Step 2: Describe the issue and provide photographs as requested
Step 3: Our team will review your request within 3-5 business days
Step 4: If approved, you will receive a Return Merchandise Authorization (RMA) number
Step 5: Package the item securely with the RMA number clearly marked on the outside
Step 6: Ship the package to the address provided by our customer service team

Please do not send any returns without first obtaining an RMA number. Unauthorized returns may be refused or returned at your expense.

Refund Processing

Once your return is received and inspected, we will send you an email notification regarding the status of your refund:

Approved refunds are processed within 7-10 business days
Refunds are issued to the original payment method
Credit card refunds may take an additional 5-10 business days to appear on your statement
Original shipping charges are non-refundable unless the return is due to our error

Partial Refunds

In certain situations, only partial refunds may be granted:

Items with obvious signs of use or installation
Items not in their original condition or missing components
Items returned more than 14 days after delivery for defect claims

Exchanges

Due to the custom nature of our products, direct exchanges are not typically available. If you need a different size, color, or style, we recommend:

Returning the eligible item following our return process
Placing a new order with the correct specifications
Contacting our team for assistance with your new order

Cancellations

Order cancellations are accepted under the following conditions:

Within 24 hours: Full refund with no cancellation fee
24-72 hours: Full refund minus a 10% processing fee
After 72 hours: Cancellation may not be possible if production has begun

Once a custom product enters production, cancellation is generally not possible. Please review your order carefully before submission.

Warranty Claims vs. Returns

Please note that this Return Policy is separate from our Product Warranty. If you experience issues with your product after the return window has closed, please refer to our Warranty Information page for coverage details and claim procedures.

International Orders

For international orders, additional considerations apply:

Customer is responsible for all return shipping costs and duties
Refunds do not include original international shipping charges
Processing times may be extended due to shipping transit times
Products must be returned in compliance with all export regulations

Questions and Assistance

We understand that navigating return policies can be confusing, especially for custom products. Our customer service team is here to help. If you have any questions about this Return Policy or need assistance with a return, please contact us:

Address: 5410 State Rd, Cleveland, OH 44134, USA
Phone: +1 216-398-0500
Email: message@scryxellchron.world
Hours: Monday-Friday, 9:00 AM - 6:00 PM EST

We are committed to finding a fair resolution for any issues you may experience with your purchase.